Ghislain Colas des Francs

Ghislain Colas des Francs

International Digital Transformation Director, Air France

During 20 years supporting many major B2C service companies, Mr. Ghislain Colas des Francs leads multiple business transformation, digitization and cost-reduction programs, focusing on the customer experience. Since 2000, Ghislain led key responsibilities in nearly all areas of the IT business of Air France. Between 2013 and 2016, he managed the Air France operations in the second French airport Paris-Orly, in which he led an ambitious digital transformation program, despite of financial, commercial, and social challenges. Having encountered multiple technological breakthroughs, from both the supplier's and the customer's side, Ghislain is now managing a large internal digital transformation program for Air France-KLM.